Frequently Asked Questions

Q: How do I know what size to order?

A: You can refer to our size guide available on each product page.

 

Q: What payment methods do you accept?

A: We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.

 

Q: How long does delivery take, and how much does it cost?

A: Delivery times and costs vary depending on your location and the shipping option you select at checkout. Generally, orders are shipped within 1-2 business days (excluding public holidays), and delivery can take between 3-7 business days. For detailed information, please visit our Shipping & Delivery page.

 

Q: Do you ship internationally?

A: Yes, we offer international shipping to select countries. Please note that duties and taxes for your respective region are the responsibility of the customer. Please check our Shipping and delivery page for more information on international shipping options and costs.

 

Q: Can I return my purchase?

A: We accept returns within 30 days of purchase for most items in new, unused condition with original tags attached. For detailed instructions and conditions, please visit our Returns & Exchanges page.

 

Q: How can I track my order?

A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.

 

Q: How do I care for my Undadawg clothing?

A: To keep your Undadawguk clothing looking its best, we recommend following the care instructions provided on the label of each item which is also found on the product page of our website.

 

Q: How can I contact customer service?

A: If you have any questions or concerns, our customer service team is here to help. You can reach us via email at info@undadawguk.com. We aim to respond to all enquiries within 24 hours.